Tag Archives: urban management

Beaconvale CID News, Our Area Improvement Projects, Our Safety Initiative, Up For Your Review

Beaconvale Improvement District 2023 Roundup

It’s been another year of successes and tackling challenges head-on for the Beaconvale Improvement District. As part of our renewed commitment to public safety and urban cleaning and management, we persist in leading the way toward the continuous improvement of Beaconvale as a thriving business hub.

Our CID team has increased their presence on the ground, resulting in improved statistics across the board for 2023. We’ve driven more kilometres in our patrol vehicles, engaged with more members of the public and attended to more service requests and urban defects than ever before. We’ll continue with this increased presence in the community in 2024 and the years beyond.

This year, with 51 CIDs now in operation in the City of Cape Town, the new CID by-law and policy has come into effect. Geocentric, who has now been working with city improvement district initiatives for more than 2 decades, is proud to be responsible for over 25% of the total CIDs in operation. 

In addition to taking care of the public’s safety and urban cleaning, our CID placed a focus on greening areas across Beaconvale in 2023. These urban beautification projects will be continued throughout 2024, in line with the goal of continuously upgrading our community. 

2023 Beaconvale Improvement District Stats

“Despite the challenges of a struggling economy, ongoing load shedding and higher fuel prices, the aim of the BVID remained focussed on delivering top-up services to the public spaces of Beaconvale throughout the year,” says Gene Lohrentz of Geocentric Urban Management, tasked with the delivery of our City Improvement District services.

The BVID Board and Geocentric management team is committed to finding innovative, efficient and cost-effective ways to continue delivering on the vision for a safer, cleaner, well-maintained and vibrant community.  We look forward to more opportunities to make a tangible difference in 2024.

Meet Our New Manager!

Meet our Beaconvale Improvement District manager! Anton Nell is committed to making Beaconvale better for our community, working tirelessly in his key role at the BVID.⁠

Safety Tips for the Holiday Season

As the festive season approaches, it is essential to prioritise safety at this time, as crime, accidents and fire hazards are usually on the rise during the holiday period.

Being mindful of potential risks and hazards can help safeguard you, your business and your property – from road safety considerations to vigilance against petty crimes in crowded business premises to more serious crimes such as hijacking and robbery. 

Along with keeping your personal safety in mind, if you are a business owner, it is imperative to be vigilant and proactive in implementing strategies that protect your assets, property and staff during the busiest time of year. 


Prevention is better than cure. That’s why we urge property and business owners to make every effort to prepare their properties, businesses, staff and themselves against opportunists and criminals with our safety tips below:

Emergency Numbers

Quick access to relevant emergency numbers can be the difference between life and death. We have compiled a comprehensive list for you to save and share for easy access to these numbers.

Once again, our 24-hour security control room is always available for your public safety emergencies.

Whatsapp group info 

If you’re interested in staying informed about our initiatives, as well as the newest developments in your improvement district, you can become a member of our BVID business WhatsApp group by:

• Sending a WhatsApp message to 081 869 8911.

• You will need to include your Name and Surname or the name of your business

• You will need to include your street address, which should be within the boundary of the CID

• We will add you to the relevant CID Community Group

Rules and regulations for communicating will be stipulated in the group.

Beaconvale CID News, Our Area Improvement Projects

AGM Save the Date & Spring greening Beaconvale

This October, we hold our Annual General Meeting (AGM 2023) to review the year’s activities and begin our planning for 2024/25. We hope all our members can attend. Non-members still have time to register. The new City of Cape Town CID by-law and policy came into effect on 1 July and that is available to view online.

Our CID has undertaken several urban beautification projects this Spring, adding greenery and cleaning up public areas of Beaconvale, as well as upgrading our security camera network. 

Lastly, the recent bout of storms and cold fronts experienced in the Cape have certainly added to the work of the CIDs, in particular in the way of road maintenance and fallen trees. We’d like to remind you at this time to assist us in providing effective service by logging a service request for any faults encountered.

Read more below.

AGM Save the Date_BEACONVALE

Our AGM is coming up

All stakeholders are invited to a review of the year’s activities and planning for 2024/25.

Resolutions presented at the AGM can only be voted for by bonafide members. All non-members wishing to take part must be registered before 12 October.

View all AGM documents here.

AGM Details

Monday, 23 October 2023, 10:00
Fi Group, Unit A1, Connaught Park, McGregor Street, Beaconvale
RSVP to info@beaconvalecid.co.za

New CID By-law Policy

The new CID by-law policy came into effect from 1 July, which serves “To provide for the establishment of City Improvement Districts; to provide for additional rates; and to provide for matters incidental thereto.”

The City of Cape Town’s by-law and policy regarding the establishment and management of City Improvement Districts has gone through several iterations over the years since the concept of a CID was first tested in the year 2000.

The latest revisions of the by-law and policy comes as more than 50 CIDs are now in operation.

The by-law is available to download online here at openbylaws.org.za.

Spring greening Beaconvale – A New Pop-Up Park

The Beaconvale CID continues to beautify the area in an effort to create an attractive and inviting urban environment for the entire community and those visiting the area.

In the last year we created a pop-up park with welcome sign and a potted garden, as you approach one of the main entrances to Beaconvale, on the corner of Jan Smuts and Beaconvale at the Metro Police facility.

The good news is that we will continue with these projects through the area in an effort to make Beaconvale even more inviting and attractive.

New security cameras for Beaconvale

We have continuously expanded the camera network of the Beaconvale Improvement District as the funding becomes available. However, one of the areas where we have experienced new impact from criminal activity recently was with the Beaconvale boundary with Van Riebeeck Road on the western boundary of the improvement district. This criminal activity was mostly against the properties that border onto Van Riebeeck Road. In order to address this issue, we have deployed several new cameras on that perimeter.

These static CCTV cameras are equipped with artificial intelligence for human detection. Whenever these cameras detect human movement during late-night and early-morning hours, an alert is triggered. This alert is then shared with our public safety provider’s control room and their patrol vehicles, which actively participate in patrolling the area as part of their routine neighborhood patrols. Whoever is on patrol that night, receives the alert first and is able to investigate the movement and ascertain if there is any criminal activity involved.

Logging a service request with the City

You too can assist with urban management and the growing number of faults and service requests that the City and our CID deal with on a daily basis. By reporting water and electricity faults and other maintenance requirements such as potholes, missing road signs or blocked stormwater drains, through the correct channels, we and the City are able to attend to these service requests and log their status in an effective way.

There are multiple channels through which you can do this – the easiest being the online portal at capetown.gov.za/servicerequests, which is also now available in the City of Cape Town mobile app.

View all the steps to log a service request on the flyers below.

Beaconvale CID News

Meet the Beaconvale CID manager + 1st quarter 2023 updates

2023 is well underway and as we embark on a year set to take our Beaconvale City Improvement District to new heights, we introduce you to our manager and share some important reminders from BCID and the City.

As always, our focus remains on developing a safe, accessible and welcoming urban ecosystem for all workers, visitors and community members in our district. We are firmly committed to supporting the property and business owners in our locality, and our aim is to build upon last year’s successes by strengthening and enhancing our services.

Meet our Beaconvale City Improvement District manager!

Continue reading Meet the Beaconvale CID manager + 1st quarter 2023 updates →
Our Area Improvement Projects

Illegal Dumping: What It Is and How to Stop It

Did you know? That annually over 180 000 tons of waste are cleared from illegal dumping hot spots! That costs the city, and you as the taxpayer, a staggering R350 million a year just in clean-up. In other words, cleaning illegal dumping costs 20 times more than collecting waste from wheelie bins. That is why to create a clean, healthy and safe community we take our work tackling illegal dumping very seriously. 

“Illegal dumping is a severe problem that puts our community at risk of injury and illness and pollutes our ecosystem. In addition, illegal dumpsites can serve as magnets for other criminal activities,” says Gene Lohrentz, CEO of the urban management company, Geocentric. 

Here is what we have learnt when it comes to illegal dumping. 

What is illegal dumping?

Illegal dumping is the disposal of unwanted materials in inappropriate places. Be it household rubbish, building waste or industrial debris, improper disposal has disastrous effects on the environment, economy and community.

Our teams are dedicated to cleaning our community and have cleaned thousands of cases of illegal dumping in the last year!

Protecting Property Values

Our daily work with the City of Cape Town’s (COCT) Solid Waste By-law Enforcement Unit protects our district from plummeting property values. By cleaning, we keep our community member’s properties safe by preventing pest issues, blocked storm drains and plastic pollution.  

Clean streets don’t just look great, they also improve the value of properties. The study ‘Value of cleaner neighbourhoods’ found that residents will pay up to 57% more to live in a clean neighbourhood. By being part of the solution business owners can help protect and even increase the market value of their property and make their establishments more inviting for customers. 

Protecting Public Health 

Vermin are attracted to dump sites making these sites sources of disease and infection. Anyone near a dump site risks getting sick both from the hazardous materials dumped and from the diseases spread by rats. These diseases aren’t only formidable – they’re often fatal. Rat urine is responsible for diseases like Leptospirosis ( causing kidney and liver damage) and Hantavirus, a debilitating viral bronchial disease. Rats also gnaw at cables, transformers and electrics causing expensive damage to businesses.

By cleaning up this waste before it attracts vermin, we put a stop to these health hazards before they happen. 

Preventing Floods 

Water sustains life, but it can also cause widespread destruction, as we saw during the recent flooding in KwaZulu-Natal. As our most precious and essential resource we must treasure it – for if we don’t, we will suffer. 

Illegal dumping is a terrifying threat to the water management of our district. When it rains, excess litter is swept into drains and sewers, blocking them and causing trash flash floods. Flooding, and the infrastructure damage it causes, puts immense pressure on emergency services when they are needed most.

To make sure our city can handle the rain we collect all dumping regularly and clean the stormwater drains as part of our winter preparedness programme. 

Pulverizing Plastic Pollution

A large percentage of waste illegally dumped is plastic. We are well aware that its consequences are far-reaching, but we are tackling this challenge too. When possible, we sort the waste and recycle what we can instead of sending it all to a landfill. By sorting recyclables, we help reduce the waste in our waterways and create employment opportunities. 

We understand it’s almost impossible to recycle all waste. However, we also know that big things have small beginnings. We all make small changes to bring about positive collective transformation.  Where possible, we must all take the opportunity to recycle.

How You Can Help Combat Illegal Dumping?

The COCT provides the tools necessary to crack down on illegal dumping and needs citizens to get involved. By reporting dumping you help the City make improvements and encourage others to do the same. Plus, it’s an easy way to beautify your neighbourhood and help keep it safe.

Although the issue is vast, if we all play our part together, we can create a greener, cleaner future for ourselves and future generations.

If you spot something, say something!

To report illegal dumping in your community:

  • Call 0860 103 089 or email solidwaste.bylaw@capetown.gov.za.  
  • If you have the culprit’s vehicle registration number and/or can identify him/her you can shortcut the process and call 021 400 6157 

Contact details: 

If you have any safety concerns to report, please contact one of the following numbers:

·       10111 – SAPS (South African Police Services)

·        107 – City of Cape Town Disaster Management

·        021 565 0900 – Geocentric Control Room 

Our Safety Initiative

Helping The Homeless To Build A Sustainable Future

Mahatma Gandhi said that the true measure of any society can be found in how it treats its most vulnerable members. Unfortunately, as South Africans, we are desensitised in part to the poverty that permeates our ordinary lives. Used to the sight of the radical impact our ever-expanding gap between the haves and have nots creates. While many of us want to help, most are uneducated on the extraordinarily complex issues that create and sustain homelessness. 

Due to our own basic understanding of these ever-evolving issues, it makes a greater difference when we partner with and give back to organisations equipped with the infrastructure, skill and experience to combat homelessness and help in a sustainable way.

“Handouts of cash given to desperate – often mentally ill people – add fuel to the same addictions that put them on the streets. Institutions such as our partners at MES have spent decades building, perfecting and maintaining the social infrastructure to efficiently maximise the impact of our donations and the results are inarguable,” says Jaco Wessels, COO of our appointed urban management company Geocentric.  

Here are our top recommendations of non-profit organisations active in 2022 and how to  contribute to their vision responsibly:

MES

MES Cape Town is a pivotal partner in efforts to sustainably rehome the homeless in many City Improvement Districts. Their extensive network of strong outreach and social relief programmes allows them to provide the reach and resources that our CID requires. They also have a reactive help desk to assist us whenever necessary to meets the immediate and short-term needs of the homeless and unemployed community. 

We work with MES extensively to source the individuals that we require as casual labour for project-specific work.  The experts at MES also scout out individuals who show promise and then place them with us every week. For those who show dedication, we offer the opportunity to be absorbed on a probationary basis as one of our workers a.k.a our Green Ants. We then provide opportunities for all our Green Ants to become supervisors, further their training and grow into an integral part of our workforce. 

To ensure that the funds they generate with us are put to good use,  we pay their stipend directly to MES. Who use it to cover the cost of their living expenses sustainably until the end of their stay. 

To get in touch, call them on +27 21 949 8736 or send an email to info@mes.org.za.

Visit their website to donate here.

Here are some tips on how you can help responsibly:

  • Donate directly to a registered and legitimate NGO in your area. Your donations do not have to be monetary either so be on the lookout for clothing items, towels, tents, blankets, pillows, bags or non-perishable groceries for institutions such as FoodForward SA.
  • Support charities and campaigns by advocating to prevent homelessness on social media. By following and sharing posts of organisations such as Women’s Shelter Movement, Ons Plek and Youth Solutions Africa you help grow their followings and advocate their cause.
  • Volunteer your time or professional skills. Everyone from the accountants among us to the karate teachers has a unique offering that can improve the lives of those less fortunate – so ask your local charities how you may dedicate your skill to improving their offering.  

Since the ratio of people in need of help, and the help available, is so unbalanced many NGOs and NPOs are left with tight funds to run the businesses themselves. By donating your, time, skill, possessions or money in a responsible way you not only help make our district a safer space but provide our homeless residents with the chance to rekindle a sense of pride, community, and dignity. 

Our Safety Initiative

Trial By Fire – Fire Safety In Cape Town’s Summer

Cape Town’s fire season occurs from November through to May which are our hottest, and driest months. Together with our beloved south-easterly “Cape Doctor” – which adores clearing our city of pollution – these arid conditions create ideal opportunities for wildfires to spark and quickly rage out of control. 

From our homes and businesses to our beloved Table Mountain National Park, there are various organisations in place to manage fire safety and intervene both to avoid fires and to control them when they happen. 

It’s true that fires are a part of the South African landscape and occur naturally in grasslands, woodlands, fynbos, and sometimes in indigenous forests. However, there has been a disastrous loss of natural diversity in our fynbos ecosystem and an invasion of Australian wattles, Eucalypts and Mediterranean pines. Now, our fires burn hotter for longer and each fire destroys more than the last. Meaning it’s more important now than ever to actively keep your home, family and business safe and to protect the life and value they hold. 

Home and Work Checklist for Fire Safety

  • Ember-proofing any area, requires the removal of all flammable plants up to 7m from a building, as well as overhanging branches. Checking and cleaning gutters and roofing for debris is important too. 
  • Always remember, your safety is first and if you are not properly trained, call for assistance. 
  • Make sure that all your insurance documents and other important documentation are backed up securely to the cloud.
  • Assign tasks to staff and run fire drills so that everyone is prepared in an emergency.
  • If you need to stay and help fight fires, cover your head, nose and mouth and protect your eyes with goggles. Wear good shoes and gloves.
  • If you have access to water, wet the roof and gutters to stop hot ash from burning the roof.
  • Keep grass cut as short as possible as it helps slow the fire.
  • Keep a hose pipe rolled up and ready.
  • Keep fire extinguishers around that are regularly maintained and train your staff on how to use them safely and correctly.

Other interventions that you can implement on a larger scale include considering your construction materials if you are remodelling and supplementing them for fire-resistant alternatives. You should also ensure full continued compliance with all local and national fire safety codes and think about installing fire protection systems such as overhead sprinklers. 

Unfortunately, despite all the precautions, a fire can happen to any size business at any time. That is why protecting your employees and your property should be a top priority. Following the above steps will help you avoid any fires breaking out and minimise fire-related damages. While there may be no such thing as truly “fireproof,” these guidelines are an excellent starting point for safeguarding your business. 

Additional Resources

Preventing fires in the Western Cape

City of Cape Town  –  Basic Household Fire Safety

Fire is Everyone’s Fight Toolkit of guidelines and posters with lesson plans

Sanparks  –  Fire management / Table Mountain National Park Fire Management Plan

Contact information for  the Fire and Rescue Service Department

24-hour emergencies: 107 (landline) or 021 480 7700 (cellphone)

General fire safety enquiries: 021 590 1971 / 021 590 1975

To report a fire : Hotline: 086 110 6417 or The City’s Regional Fire Control No: (021) 590 1900

Our Safety Initiative

Welcoming a new year, new challenges and new triumphs

As we charge into 2022, there is undeniable trepidation surrounding the new challenges and triumphs the year will bring. This year we will continue to create an urban ecosystem that is safe, accessible and inviting to all the workers, visitors and community members of our district. As in years before, we are unwavering in our commitment to the property and business owners of our area and intend to consolidate and elevate our services based on the successes of last year.  

In 2022 we strive to:  

  • Create a safe and clean public environment by addressing issues of maintenance and by cleaning our streets, pavements and public spaces.  
  • Increase public safety through proactive visible patrolling and by supporting the efforts of the SAPS, City of Cape Town and private security providers.  
  • Manage existing and new public infrastructure for the future benefit of our community members.   
  • Decrease property-related crime to protect community members through our security-related partnerships and to protect property values to attract new investment to the area.  
  • Support the promotion of the businesses in our area by implementing urban greening, promoting energy efficiency initiatives, widening our recycling networks and bettering our risk and disaster management services.  
  • Support and promote social responsibility in the area and assist with the management and upliftment of people living on the streets.  
  • Encourage the maintenance and upgrading of private properties and public spaces in the area. 

We believe in the heart of our institution that the challenges we face are not insurmountable. 

Together with the City of Cape Town, our partners, outreach initiatives and local business owners, we will continue to strive towards reinvigorating our urban environment. Ultimately, together we can create a stable, safe, clean area that is prosperous for our community both economically and socially.  

Headlines from the City  

The City of Cape Town warns to be aware of scammers posing as electricity officials to gain access to your wallet and home. All officials will have an identification card with the City logo, with their name and surname and a photo. If you have any doubts call the COCT on 0860 103 089 to confirm their ID and work order number. 

The City of Cape Town urges their suppliers to be cautious of fake Request for Quotation (RFQ) emails sent to them, as if it is being sent from the City. Please report any suspicious emails to the City for further investigation.  

Struggling to pay your rates and taxes? The City of Cape Town has a wide range of financial relief options available. To learn more, click  here.   

Our Safety Initiative

Top 10 Tips To Keep Your Store Safe This Festive Season

While many of us see the festive season as a time to kick back and relax, for the retail sector it is the busiest time of the year. With high volumes of high-value stock, seasonal staff and more capital flowing through our premises than any other time of the year staying safe is a definite priority. 

Maintaining visibility throughout your store, being alert to suspicious activity and taking precautions during the opening and closing of your facility are excellent places to start. However, there is more you can do to keep yourself, your business and your employees safe this festive season. 

10 Things To Keep Your Store Safe:

  1. Suspicious vehicles  – Be vigilant of what is around your business, especially at opening and closing times.
  2. Suspicious persons – People who intend to shoplift often wear inappropriate clothing for the weather – such as heavy coats during hot days.
  3. Be prepared for a crisis – Having a list of emergency numbers clearly visible means your employees know who to call in an emergent situation.
  4. Be prepared for crime – Placing static panic buttons in strategic areas of your store, like in the cash office, storeroom, or under the till register can help employees call for help in armed robbery scenarios.
  5. Shine a light – Keep the premises well-lit, both inside and out, especially at night so that patrols and security can clearly see potential intruders. 
  6. Travel together – Two or more staff members should leave the premises together at the end of shifts.
  7. Stay visible – Use a clearly public entrance to the business and avoid any secluded entry points not covered by surveillance cameras.
  8. Clean your cameras – Make sure all individuals can be clearly identified by the cameras as the video footage assists the SAPS with investigations.
  9. Test your cameras – Inspect your CCTV cameras regularly, ensuring they are fully functioning without any blind spots.
  10. Deposit cash ASAP – Do not keep a large amount of cash inside the store and change your pattern of banking to avoid being tracked and targeted. 

Sustainable security is a balance between a safety-conscious employee culture, a properly equipped property and employers who prioritise creating a safe working experience. Letting your customers and staff know that you care about their safety this busy season will make your customers feel safe and your staff feel valued – both of which boost your confidence and your bottom line. 

If you have any safety concerns to share, please contact one of the following numbers:

·       10111 – SAPS (South African Police Services)

·        107 – City of Cape Town Disaster Management

·        021 565 0900 – Geocentric Control Room 

Our Safety Initiative

How to Prepare Your Property For the Festive Season

After a challenging 2021, filled with great uncertainty and change globally, many of us are looking forward to wrapping things up for a well deserved holiday with family and friends. Ensuring that your property is secure and your business protected is the best Christmas gift you can give yourself and will give you the peace of mind that will allow you to relax and recuperate. 

Here are our top tips to keep your property safe so you can enjoy the merry season: 

Protecting Your Property:

  1. Ensure you have an alarm – Have an alarm installed by a reputable security company that you trust. Effective alarm systems include armed response services, detection beams, window sensors and electric fences.  
  1. Make sure that your alarm system is working – This includes checking that the backup battery works by doing a final test with your security company. 
  1. Do a thorough physical perimeter check – Ensure there are no access points, such as gaps in the fence, that intruders could enter through.
  1. Check your access points – Make sure that all doors, gates, windows, locks, security bars and roller shutters are in proper working condition and properly locked when you leave the premises.  
  1. Remove potential tools – All wooden pallets, tires and other items that could be used to breach the perimeter of your property must be stored away and all trees and bushes must be trimmed to ensure possible intruders can’t hide in them. 
  1. Collect all keys – All copies of keys, access cards and remote controls for gates and garage doors that are not in use during your absence must be handed in and secured.
  1. Check your emergency contact – The emergency contact number should be for someone with access to ALL entry points of the property. Their contact details should be displayed on the outside of the property for emergency services to contact them in case of fire, theft or crisis. 
  1. Be prepared for an emergency – Keep a list of emergency service providers such as a plumber, electrician and general contractor handy. You should also phone them and get the details of the appropriate staff that will be on call during the festive holidays.
  1. Do your banking beforehand – Do not leave any valuable items or cash on the premises if they cannot be properly secured. 
  1. Install adequate exterior lighting – This serves both as a deterrent and to help authorities catch suspicious persons lurking near your property. Connecting outdoor lights to timers and motion sensors can also help you save on your power bill.
  1. Check the lights – All exterior lights should be in working order as they are a deterrent to criminals and essential for the detection of a potential intruder by security. 
  1. Do your CCTV camera maintenance – If you have CCTV cameras on your premises, ensure they are placed strategically with no blind spots and have been inspected and that their backup batteries are in proper working condition. 

Prevention is better than cure, and we urge all property owners to make every effort to properly prepare for the coming weeks. After a challenging year for all, we sincerely hope that you can rest easy in the knowledge that we will be working through the festive season to keep your homes and businesses safe. 

To share your story with us and stand a chance to be featured in one of our future newsletters email us at media@geocentric.co.za.

If you have any safety concerns to share, please contact one of the following numbers:

·       10111 – SAPS (South African Police Services)

·        107 – City of Cape Town Disaster Management

·        021 565 0900 – Geocentric Control Room 

To contact the City of Cape Town 

Please use the City’s Customer Services call centre to request a service or query your account. You will receive a reference number that you can use to track the request. The best option is to use the City’s website www.capetown.gov.za and select ‘Service Requests’ on the home page, then follow instructions and capture each location as a separate request. The service selections and location determine to which department the request is routed by the system.

You can also send an email to the call centre contactus@capetown.gov.za for each request stating the request, location, complainant’s name, complainant’s contact details and any additional comments. 

You can also SMS 31373 (Maximum 160 characters) OR Call 086 010 3089

To report

Street People

  • Call 0800 872 201

Illegal dumping

Traffic or Taxi issues

  • Call 021 596 1999 or 0860 765 423

Drugs

  • Send an email to Drug.stop@capetown.gov.za
  • For drug treatment and support contact the City’s toll-free helpline on 0800 43 57 48 (0800 HELP 4 U).

Illegal Activity

  • Contact Law Enforcement/Metro Police on 0860 765 423 or 107

Emergency

  • In a life or property threatening situation…
  • Call 107 from a landline or 112 from a cell phone or 021 480 7700

Water and Sanitation related complaints (Burst pipe, water outage, blocked drain, etc.)

Faulty water management devices

Water restriction violation

Solid Waste Department

  • Call centre: 0860 103 089
  • Email: wastewise@capetown.gov.za

Electricity

Faults and enquiries

  • Call centre: 0860 103 089
  • Email: faultreporting.centre@capetown.gov.za
  • SMS: 31220